Effective Date: 28/04/2025

Sanike Weighing Systems (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you interact with our website sanik.com, our products, or our services.

1. About Us

Established in 2007, Sanike Weighing Systems is a Sri Lanka government-approved scale license company. We specialize in delivering accurate, reliable, and industry-compliant weighing solutions across multiple sectors. This policy reflects our dedication to transparency and responsible handling of customer information.

2. Information We Collect

We may collect different categories of information depending on your interactions with us:

• Personal Information: Name, email address, phone number, company details, billing and shipping addresses.

• Transaction Data: Order details, payment-related information (processed securely through trusted payment partners), invoices, and delivery records.

• Usage Data: IP address, browser type, device details, operating system, access times, and pages visited on our website.

• Business & Service Requests: Information you provide when requesting quotations, installations, maintenance, or technical support.

3. How We Use Your Information

We may use your information to:

• Process and deliver orders, quotations, and services.

• Communicate with you about inquiries, updates, promotions, and technical support.

• Ensure accurate installations, calibrations, and compliance with government regulations.

• Improve our website, services, and overall customer experience.

• Meet legal, regulatory, and warranty obligations as a licensed weighing solutions provider.

4. Sharing of Information

We do not sell or rent your personal data. Information may be shared only with:

• Trusted service providers (e.g., logistics, maintenance, IT support, and payment processing partners).

• Government authorities or regulatory bodies, if required under applicable law.

• Internal teams within Sanike Weighing Systems, strictly on a need-to-know basis.

5. Data Security

We implement industry-standard technical and organizational safeguards to protect your information. However, please note that no online transmission or storage system is 100% secure. We continuously monitor and upgrade our practices to reduce risks.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law, such as financial and compliance record-keeping.

7. Your Rights

As a customer, you have the right to:

• Request access to your personal data.

• Correct or update your information.

• Request deletion of your data, subject to legal or contractual obligations.

• Withdraw consent for marketing communications at any time.

To make a request, please contact us:
📧 admin@sanik.com

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience.

• Analyze visitor behavior for service improvements.

• Store your preferences for faster access.

You can manage or disable cookies through your browser settings.

9. International Data Transfers

If your information is accessed or processed outside Sri Lanka (e.g., by third-party service providers), we take appropriate measures to ensure your data remains protected under this policy.

10. Policy Updates

We may update this Privacy Policy periodically to reflect business, legal, or regulatory changes. Any updates will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
📧 admin@sanik.com